Privacy Policy:

BIGFIX Residential Services, LLC we respect your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you contact us, request services, use our website, or receive communications from us.

Information we collect: We may collect your name, phone number, email address, service address, billing address, property information, service history, message content, and payment-related information necessary to complete transactions.

How we use information: We use your information to respond to inquiries, schedule and perform services, send appointment reminders and job updates, send invoices and payment notices, provide customer support, improve our services, and send marketing messages when permitted.

Text messages and emails: If you provide your phone number or email address, you may receive service-related messages such as appointment reminders, schedule changes, estimates, invoices, payment reminders, and follow-up communications. If you opt in to marketing messages, you may also receive promotional messages. Message and data rates may apply. You can opt out of marketing texts at any time by replying STOP. For help, reply HELP or contact us using the information below.

How we share information: We do not sell your personal information. We may share information with trusted service providers that help us operate our business, such as scheduling, communication, payment, accounting, and technology providers. We may also share information when required by law or to protect our rights.

Data security: We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.

Data retention: We keep personal information only as long as needed for business, legal, tax, or service purposes.

Your choices: You may request access to, correction of, or deletion of certain personal information, subject to legal and business requirements.

Children’s privacy: Our services are not intended for children under 13, and we do not knowingly collect information from children under 13.

Contact us BIGFIX Residential Services, LLC 22421 Northwest 67th Avenue, Ridgefield, Washington 98642, United States Phone: 3602074731 Email: contact@bigfix.services

Terms and Conditions:

Terms and Conditions for BIGFIX Residential Services, LLC Effective date: 6/19/2026

1. Acceptance of Terms By booking, approving a quote, requesting service, or using our website, you agree to these Terms and Conditions.

2. Services We provide residential service work as described in the approved quote, job, or invoice. Any work outside that scope may require a change order or additional charges.

3. Estimates and Quotes Quotes are based on information available at the time of preparation. If site conditions, materials, access, hidden damage, or client requests change, pricing and scheduling may change.

4. Payments Payment is due according to the invoice or quote terms provided. Late or unpaid balances may result in collection action, service delays, or additional fees where allowed by law.

5. Cancellations and Rescheduling Please give reasonable notice if you need to cancel or reschedule. Missed appointments, no-shows, or short-notice cancellations may be subject to a fee.

6. Access to Property You agree to provide safe, timely access to the property and to secure pets, valuables, and breakable items before work begins. Delays caused by lack of access may affect scheduling or pricing.

7. Client Responsibilities You are responsible for providing accurate contact information, property details, and any known hazards, restrictions, or special instructions.

8. Warranty and Limitations Any warranty, if offered, applies only as stated in writing. We are not responsible for damage caused by pre-existing conditions, hidden defects, or client neglect.

9. Liability To the fullest extent allowed by law, we are not liable for indirect, incidental, or consequential damages arising from our services.

10. Text Messages and Email By providing your contact information, you agree that we may contact you by phone, text, or email for scheduling, service updates, billing, and other business communications. Message and data rates may apply.

11. Privacy We handle customer information in accordance with our Privacy Policy.

12. Governing Law These Terms are governed by the laws of the state where our business operates.

13. Changes to Terms We may update these Terms from time to time. The version in effect at the time of your service will apply.

Contact Information BIGFIX Residential Services, LLC 22421 Northwest 67th Avenue, Ridgefield, Washington 98642, United States Phone: 3602074731 Email: contact@bigfix.services